1plus Responsible Gaming – Enjoy Safely in the Philippines

At 1plus, we believe that gaming should always be fun, affordable, and within your control. This page gives every Filipino player the tools, information, and guidance needed to keep their experience healthy and enjoyable.

Player Wellbeing Philippines Set Your Own Limits

Gaming That Stays Fun and Under Control

1plus is committed to providing a safe and enjoyable environment for all Filipino players. These core principles guide everything we do to support responsible gaming on our platform.

Set a Budget First

Before you start playing, decide on a fixed amount you are comfortable spending — and stick to it. Think of your gaming budget the same way you think about entertainment expenses like going to the cinema or dining out with friends. Once your budget for the session is used up, stop playing and come back another time. Never chase losses by depositing more than you originally planned. Keeping a clear spending limit is the single most effective habit for staying in control of your gaming activity on 1plus.

Manage Your Playing Time

It is easy to lose track of time when you are enjoying sports betting or casino-style games on a mobile platform. Set a time limit for each session before you begin, and use your phone's built-in screen time tools to help you stay on track. Taking regular breaks — even just stepping away for ten minutes — helps you stay sharp and make better decisions. Avoid playing late at night when you are tired, as fatigue can affect your judgement and lead to impulsive choices. Healthy time management keeps gaming a leisure activity rather than a habit that takes over your day.

Keep Gaming in Perspective

Gaming on 1plus is designed to be a form of entertainment — not a way to earn income or solve financial problems. Approach every session with the mindset that the money you spend is the cost of entertainment, and any winnings are a bonus rather than an expectation. Never gamble with money that is meant for essential expenses such as rent, food, utilities, or your children's education. If you find yourself thinking about gaming constantly or feeling anxious when you are not playing, these are signs worth paying attention to. Keeping gaming in its proper place in your life ensures it remains a positive experience.

Minors Must Not Play

1plus strictly prohibits anyone under 21 years of age from registering or participating on the platform, in line with Philippine regulations. If you share a device with younger family members, please ensure your account is protected with a strong password and that you log out after every session. Never share your login credentials with anyone, especially minors. If we have reason to believe that an account is being used by someone underage, we reserve the right to suspend that account immediately pending verification. Protecting young people from gambling harm is a responsibility we take very seriously.

Never Play to Escape

Using gaming as a way to cope with stress, anxiety, depression, or personal problems is a warning sign that your relationship with gambling may be becoming unhealthy. If you notice that you are turning to 1plus when you are feeling low, upset, or overwhelmed, please take a step back and speak to someone you trust. Gaming should add to your enjoyment of life — not serve as a substitute for dealing with real challenges. There are professional support services available in the Philippines that can help you work through difficult emotions in a healthy way. Your mental wellbeing always comes first.

Take a Break When Needed

If you feel that gaming is starting to affect your daily life, relationships, or finances, taking a voluntary break is a smart and courageous decision. You can contact our support team through the FAQ page to request a temporary account suspension or a longer self-exclusion period. During your break, your account will be inaccessible so you can focus on other priorities without temptation. We will never pressure you to return before you are ready, and we will not send promotional messages to accounts that are under a self-exclusion arrangement. Your wellbeing matters more to us than your activity on the platform.

Warning Signs Worth Knowing

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that your gaming habits need a closer look. If several of these apply to you, we strongly encourage you to reach out for support — there is no shame in asking for help, and early action makes a real difference.

  • You spend more money on gaming than you originally planned, and find it hard to stop once you have started a session.
  • You borrow money, sell belongings, or neglect bills in order to fund your gaming activity.
  • You feel restless, irritable, or anxious when you are not able to play, or when you try to cut down.
  • You hide your gaming activity from family members or close friends because you are worried about their reaction.
  • You chase losses — continuing to play in an attempt to win back money you have already lost.
  • Gaming is affecting your work, studies, sleep, or personal relationships in a noticeable way.

Where to Get Help in the Philippines

If you or someone you know is struggling with problem gambling, professional help is available. Reaching out is a sign of strength, and the organisations below can provide confidential guidance and support to Filipinos dealing with gambling-related concerns.

National Center for Mental Health (NCMH)

The NCMH provides mental health services across the Philippines, including support for behavioural issues such as problem gambling. Their crisis hotline is available to anyone who needs immediate assistance.

NCMH Crisis Hotline: 1553 (available 24/7)

Gamblers Anonymous Philippines

Gamblers Anonymous offers peer support meetings for individuals who want to stop gambling. Their programme is free, confidential, and based on shared experience — many Filipinos have found lasting recovery through this community.

Find local meetings and contact details through their Philippine chapter.

1plus Player Support

Our own support team can help you set up deposit limits, request a cooling-off period, or arrange a full self-exclusion from the platform. We treat all such requests with complete confidentiality and without judgement. Visit our FAQ page for contact details and to learn more about the tools available to you.

Responsible Gaming FAQ

You can request a deposit limit by contacting our support team through the channels listed on the FAQ page. Once a limit is set, it will apply immediately to your account and cannot be increased for a cooling-off period to prevent impulsive decisions. Deposit limits can be set on a daily, weekly, or monthly basis depending on what works best for your situation. We encourage all players to consider setting a limit as a proactive step, even if they do not currently feel they have a problem. It is a simple tool that gives you an extra layer of control over your spending on 1plus.

Self-exclusion is a voluntary arrangement where you ask 1plus to block access to your account for a set period of time — or permanently. During a self-exclusion, you will not be able to log in, deposit, or place bets, and we will remove you from all promotional communications. To request self-exclusion, please contact our support team via the FAQ page and specify the duration you prefer. We process all self-exclusion requests promptly and treat them with complete confidentiality. If you are unsure about the right duration, our team can help you think through your options without any pressure.

Yes — any balance remaining in your account at the time of self-exclusion can still be withdrawn. Our support team will guide you through the withdrawal process when you submit your self-exclusion request. We will not hold your funds as a result of a responsible gaming request. Once the withdrawal is processed, your account will be suspended for the agreed period. If you have questions about the withdrawal timeline or process, please reach out through the FAQ page and we will assist you as quickly as possible.

If you are concerned about a family member's gambling habits, the most important thing you can do is approach the conversation with empathy and without judgement. Let them know you are worried and that help is available — many people find it easier to seek support when they feel they have someone in their corner. You can also contact organisations like the National Center for Mental Health (NCMH) at 1553 for guidance on how to support a loved one dealing with problem gambling. If the person in question has an account on 1plus, you may contact our support team through the FAQ page to discuss your concerns, and we will advise on the options available. Remember that recovery is possible, and early intervention makes a significant difference.

Play Responsibly on 1plus — Help Is One Tap Away

Whether you want to set limits, take a break, or simply learn more about staying safe, our team is here to help. Enjoy the 1plus experience the right way — fun, fair, and fully in your hands.