Help Centre

1plus FAQ – Quick Answers for Every Filipino Player

Whether you are brand new to 1plus or a returning member with a specific question, this FAQ page has you covered. Find clear answers about account registration, deposits and withdrawals in Philippine pesos, sports betting, casino-style games, the mobile app, and responsible gaming. Browse by category below or scroll through all questions at your own pace.

Account & Registration Deposits & Withdrawals Mobile App Sports Betting Security

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Account & Registration

Getting Started on 1plus

Everything you need to know about creating and managing your 1plus account as a Filipino player.

Creating a 1plus account is straightforward and takes under two minutes on any device. Visit the Register page and fill in your full name, date of birth, email address, and a valid Philippine mobile number. You will receive a one-time verification code via SMS to confirm your number before your account is activated. Once verified, you can log in immediately and start exploring sports betting markets, casino-style games, and current promotions. There are no sign-up fees — your 1plus account is completely free to create and maintain. Make sure all the details you provide are accurate, as they will be used for identity verification and any future withdrawal requests. If you run into any issues during registration, the steps on the Register page walk you through the process clearly.

You must be at least 21 years old to register and play on 1plus, in line with Philippine gaming regulations. Only residents of the Philippines with a valid Philippine mobile number are eligible to open an account. Each person is permitted to hold only one account — duplicate accounts are not allowed and may be suspended. You will be asked to verify your identity at certain points, such as when making your first withdrawal, so please ensure your registration details match your valid government-issued ID. Players who are self-excluded or have requested account restrictions through our Responsible Gaming tools are not eligible to open a new account. If you are unsure whether you qualify, visit the Responsible Gaming page for more information on eligibility and player protections.

If you have forgotten your 1plus password, go to the Login page and click the "Forgot Password" link located just below the password field. You will be prompted to enter your registered mobile number or email address, and a verification code will be sent to you. After entering the code, you can set a new password of your choice — make sure it is strong and unique to your 1plus account. The entire reset process usually takes less than three minutes on a standard Philippine mobile data connection. If you do not receive the verification code within a few minutes, check that you are using the correct registered contact details and try again. For persistent issues, our support team can assist you through the FAQ page.

Some personal details — such as your registered mobile number and email address — can be updated from within your account settings after you have completed identity verification. Core identity information such as your full legal name and date of birth cannot be changed once verified, as these are tied to your account's compliance record. If you need to correct an error in your name or date of birth, please contact our support team with a copy of your valid government-issued ID for review. Keeping your contact details current is important, especially your mobile number, as it is used for login verification and withdrawal confirmations. Always log out and update your password if you suspect your account details have been compromised.

Deposits & Withdrawals

Managing Your Funds in Philippine Pesos

Clear answers about adding funds to your account and getting your winnings out quickly and safely.

1plus accepts a range of payment methods that are popular and convenient for Filipino players, including major e-wallets, online banking transfers, and over-the-counter payment channels available across the Philippines. All transactions are processed in Philippine pesos (PHP), so there is no need to worry about currency conversion fees. The minimum deposit amount is clearly displayed on the deposit page within your account dashboard. Deposits made through e-wallets are typically credited to your 1plus account within a few minutes, while bank transfers may take slightly longer depending on your bank's processing times. Always use a payment method that is registered in your own name to avoid delays during identity verification. If a deposit does not appear in your account within the expected timeframe, check your transaction history and contact support if needed.

Withdrawal processing times on 1plus depend on the method you choose and whether your account has completed identity verification. E-wallet withdrawals are generally the fastest, with most requests processed within a few hours once approved. Bank transfers typically take one to three business days to arrive in your account, depending on your bank. Before your first withdrawal, you will need to complete a one-time identity verification step by submitting a valid Philippine government-issued ID — this is a standard requirement to protect your funds and comply with regulations. Withdrawals are only sent to payment methods registered in your own name, matching your 1plus account details. If your withdrawal is taking longer than expected, log in to your account and check the status in your transaction history.

Yes, 1plus has both minimum and maximum withdrawal limits that apply per transaction and per day, depending on the payment method selected. The specific limits for each method are displayed on the withdrawal page inside your account dashboard, so you can always check the current figures before submitting a request. These limits are in place to ensure smooth processing and compliance with Philippine financial regulations. If you need to withdraw an amount above the standard daily limit, please contact our support team to discuss your options. Promotional winnings may also be subject to specific withdrawal conditions as outlined in the Terms and Conditions — always review these before claiming a bonus offer.

Mobile App & Platform

Using 1plus on Your Phone

Everything about the 1plus mobile experience — from downloading the app to troubleshooting common issues on Android and iOS.

The 1plus mobile app is available for both Android and iOS devices and can be downloaded directly from the Download page on this website. For Android users, you will need to allow installation from unknown sources in your device settings before installing the APK file — the Download page includes step-by-step instructions to guide you through this. iOS users can follow the installation link provided on the same page. The app is optimised for Philippine mobile networks and works smoothly on both Wi-Fi and mobile data connections. Once installed, simply log in with your existing 1plus account credentials — there is no need to create a separate account for the app. The mobile app gives you access to all the same features as the desktop version, including live sports betting, casino-style games, promotions, and account management.

If the 1plus app is not loading or is behaving unexpectedly, the first step is to check your internet connection — switch between mobile data and Wi-Fi to see if the issue is network-related. Closing the app completely and reopening it resolves most minor glitches on both Android and iOS. If the problem persists, try clearing the app's cache from your device settings, which removes temporary files that can sometimes cause loading issues. Make sure your app is up to date by checking the Download page for the latest version — older versions may not be fully compatible with recent platform updates. If none of these steps resolve the issue, uninstalling and reinstalling the app is usually the most effective fix. For ongoing technical problems, our support team is available and can be reached through the FAQ page.

Yes, 1plus is fully accessible through any modern mobile or desktop browser without needing to download the app. The website is built to be responsive, meaning it automatically adjusts to fit your screen size whether you are on a smartphone, tablet, or desktop computer. Simply open your preferred browser, navigate to the 1plus website, and log in with your account credentials to access all features. The browser experience includes the full range of sports betting markets, casino-style games, promotions, and account management tools. For the smoothest experience on mobile, we recommend using an up-to-date version of Chrome, Safari, or Firefox. The dedicated app does offer some additional conveniences such as faster load times and push notifications, but the browser version is a fully capable alternative for Filipino players who prefer not to install additional software.

Sports Betting & Games

How Betting and Games Work on 1plus

Common questions about placing bets, understanding odds, and navigating the casino-style game selection available to Filipino members.

1plus offers a wide selection of sports betting markets covering both local Philippine sports and major international events. Popular categories include basketball — including the PBA and NBA — football, boxing, volleyball, and a range of other sports that Filipino fans follow closely. Live in-play betting is available for selected events, allowing you to place bets while the action is happening in real time. Odds are updated continuously to reflect the current state of play, giving you the most relevant information when making your decisions. The full list of available sports and upcoming events is displayed on the sports betting section of your account dashboard after you log in. New markets and special event betting options are added regularly, so it is worth checking back often or visiting the Promotion page for featured betting events.

The 1plus platform features a broad selection of casino-style games designed to suit a range of player preferences. You will find classic table game formats, slot-style games with various themes and pay structures, and live dealer options that stream real-time gameplay directly to your device. All games are accessible from both the mobile app and the browser version of the platform, so you can play from anywhere in the Philippines. Game results are determined by certified random number generation systems to ensure fair outcomes for every player. New titles are added to the library on a regular basis, and featured games are often highlighted on the Promotion page alongside special offers. If you are new to a particular game format, take time to review the rules and paytable before placing real-money bets.

Current promotions and bonus offers for 1plus members are listed on the Promotion page, which is updated regularly with new deals for Filipino players. Each promotion has its own set of terms, including eligibility requirements, minimum deposit amounts, and wagering conditions that must be met before any bonus winnings can be withdrawn. To claim most offers, you simply need to be logged in to your account and opt in through the Promotion page or your account dashboard — the specific steps are outlined on each offer's detail page. Make sure you read the full terms of any promotion before opting in, as some offers are only available for a limited time or for specific games and sports markets. If a promotion does not appear in your account after opting in, allow a few minutes for it to be applied and then refresh your dashboard. For any issues with promotions, our support team can help clarify the details.

Security & Responsible Gaming

Keeping Your Account Safe and Playing Responsibly

Important information about account security, data protection, and the tools available to help you stay in control of your gaming activity.

1plus uses industry-standard encryption technology to protect all personal and financial data transmitted between your device and our platform. Your account credentials, payment details, and personal information are stored securely and are never shared with unauthorised third parties. We follow the data protection requirements applicable under Philippine law, and our full Privacy Policy outlines exactly how your data is collected, used, and protected. You can review the Privacy Policy at any time from the footer of this page. We recommend that you also take personal steps to protect your account — use a strong, unique password, avoid logging in on shared devices, and never share your credentials with anyone. If you ever suspect that your account has been accessed without your permission, change your password immediately and contact our support team.

1plus is committed to supporting responsible gaming for all Filipino players and provides a range of tools to help you stay in control of your activity. You can set deposit limits, session time reminders, and self-exclusion periods directly from your account settings or through the Responsible Gaming page. If you feel that your gaming habits are becoming a concern, we encourage you to use these tools proactively — they are available at any time and take effect quickly. The Responsible Gaming page also provides links to external support resources available in the Philippines, including the NCMH crisis hotline at 1553. Players who have self-excluded cannot open new accounts or bypass their restrictions, and our team takes these requests seriously. Gaming should always be an enjoyable form of entertainment — if it stops feeling that way, please reach out for support.

If you notice any transactions, bets, or login activity on your 1plus account that you do not recognise, act immediately by changing your password from the account settings page. After securing your account, review your recent transaction history to identify any unauthorised activity and note the details. Contact our support team as soon as possible through the FAQ page so we can investigate and, if necessary, place a temporary hold on your account to prevent further unauthorised access. Do not attempt to reverse suspicious transactions yourself — our team has the tools to investigate and resolve these situations properly. Going forward, make sure your registered email address and mobile number are secure, as these are used for account recovery and verification. Enabling any available two-step verification options in your account settings adds an extra layer of protection against unauthorised access.

Still Have Questions?

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If you did not find the answer you were looking for, our support team is here to help. Or if you are ready to get started, creating a free 1plus account takes less than two minutes — open to all eligible Filipino players.

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