1plus Privacy Policy for Filipino Players

When you register and use 1plus, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details associated with your preferred local payment method such as GCash or Maya. We also collect technical data automatically when you use our platform, including your device type, operating system, IP address, browser type, and session activity logs. This technical information helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We do not collect any personal information beyond what is reasonably necessary for the purposes described in this policy, and we will never ask for sensitive information such as your full bank account credentials or passwords via email or chat.

• Full name, date of birth, and contact details collected at registration.
• Payment method details for processing deposits and withdrawals in PHP.
• Device and session data collected automatically for security and performance.
• Government-issued ID may be requested for identity verification purposes.
• No unnecessary or excessive data is collected beyond what is needed to run your account.

The personal information we collect is used solely to provide, maintain, and improve the 1plus platform for players in the Philippines. Your account details are used to verify your identity, process your deposits and withdrawals, and communicate important account-related updates to you. We use your contact information to send you service notifications, security alerts, and — where you have opted in — promotional messages about offers available on the platform. Technical and session data is used to monitor platform performance, investigate security incidents, and ensure that our systems remain stable and reliable for all users. We may also use aggregated, anonymised data for internal analytics to understand how players interact with the platform, but this data cannot be used to identify any individual player. We will never use your personal information for purposes that are unrelated to the operation of your 1plus account without your explicit consent.

• Account management, identity verification, and transaction processing.
• Security monitoring and fraud prevention across the platform.
• Service notifications and opt-in promotional communications.
• Internal analytics using anonymised, non-identifiable data only.
• No use of your data for unrelated third-party purposes without your consent.

1plus does not sell, rent, or trade your personal information to any third party under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform — for example, payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers we work with are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than the one for which it was shared. In certain circumstances, we may be legally required to disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts of competent jurisdiction, and we will comply with such requirements as mandated by applicable law. We will notify you of any such disclosure where we are legally permitted to do so. Outside of these limited circumstances, your data stays within the 1plus platform and is not accessible to any outside party.

• Your data is never sold or rented to third parties.
• Service providers receive only the minimum data needed to do their job.
• All partners are bound by confidentiality agreements.
• Disclosure to Philippine authorities may occur when required by law.
• You will be notified of any legally permitted disclosures where possible.

We apply industry-standard security measures to protect your personal information from unauthorised access, loss, misuse, or alteration at every stage of its lifecycle. All data transmitted between your device and the 1plus platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on our servers. Access to personal data within our organisation is strictly limited to personnel who need it to perform their job functions, and all staff with data access are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to also take steps to protect your account — such as using a strong, unique password and never sharing your login credentials with anyone. If you suspect that your account has been compromised, please contact our support team immediately through the channels listed on our FAQ page.

• End-to-end encryption for all data transmitted on the platform.
• Encrypted storage for sensitive account and payment information.
• Strict internal access controls and staff data protection training.
• Regular security audits and vulnerability assessments.
• Players are encouraged to use strong passwords and keep credentials private.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine regulations and our internal data governance policies. Transaction records and identity verification documents may be retained for a longer period where required by law, for example to comply with anti-money laundering regulations or to resolve any disputes that may arise after account closure. Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request the closure of your account, we will begin the data retention review process and inform you of the applicable timelines. You may contact our support team via the FAQ page if you have specific questions about how long particular categories of your data are retained.

• Data is kept for as long as your account is active plus any legally required period.
• Transaction and verification records may be retained longer under PH regulations.
• Expired data is securely deleted or anonymised.
• Account closure triggers a formal data retention review.
• Contact support for specific questions about your data retention timeline.

As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data at any time. You also have the right to request corrections to any inaccurate or incomplete information in your account, and we will process such requests promptly. If you believe that your personal data is being processed in a way that is not consistent with this Privacy Policy or applicable Philippine law, you have the right to raise a concern with us directly or with the relevant regulatory authority. You may also request the deletion of your personal data, subject to any legal retention obligations that apply to your account. To exercise any of these rights, please reach out to our support team through the contact channels listed on our FAQ page, and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay.

• Right to access and receive a copy of your personal data.
• Right to correct inaccurate or incomplete account information.
• Right to request deletion of your data, subject to legal obligations.
• Right to raise concerns with us or with Philippine regulatory authorities.
• All rights requests are handled promptly and transparently.

1plus uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a user. Essential cookies are required for the platform to operate — they enable features such as keeping you logged in during a session and remembering your preferences. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where improvements can be made; this data is collected in aggregated form and does not identify individual users. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of certain platform features. By continuing to use the 1plus platform after being informed of our cookie use, you consent to the use of cookies as described in this policy. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the 1plus platform.

• Essential cookies are required for core platform functionality.
• Analytics cookies collect aggregated, non-identifiable usage data.
• Cookie preferences can be managed through your browser settings.
• No third-party advertising cookies or cross-site tracking.
• Continued use of the platform constitutes consent to our cookie policy.

We may update this Privacy Policy from time to time to reflect changes in our services, applicable Philippine regulations, or best practices in data protection. When we make material changes, we will post the updated policy on this page with a revised effective date so you always know when the policy was last reviewed. We encourage you to check this page periodically, particularly if you have questions about how your data is being handled. Continued use of the 1plus platform after an updated policy has been posted constitutes your acceptance of the revised terms. If you disagree with any changes to this policy, you should stop using the platform and contact our support team to discuss your options. We are always open to questions and feedback about our privacy practices — reach out to us via the FAQ page at any time.